Shipping Policy

Modern Home Touch

 

Modern Home Touch offer free economy delivery on orders over £99 across mainland UK including Isle of Wight, Isle of Scilly, Northern Ireland.

Before You Place an Order

Buying furniture online can sometimes be a little tricky, so we recommend taking a few moments to consider the following before placing your order:

• Delivery Access
  Delivery is made to the entrance of the first communal door at your property. Unfortunately, our delivery team is unable to enter your home or property.
• Access to Your Property
  Please check that the furniture packages can easily be brought into your property. Consider factors such as door widths, staircases, lifts, hallways, or narrow passageways. We recommend reviewing the package dimensions listed on the product page to make sure the boxes will fit through your doors and access points.
• Package Weight
  Some furniture boxes can be heavy. Please make sure you have arranged any additional help you may need to move the boxes inside your property, as our delivery team will not be able to assist with this.
• Room Fit
  Before ordering, we recommend measuring the space where you plan to place the furniture. Use the product dimensions listed on the website to ensure the item will fit comfortably in your room.

Taking a few minutes to check these details in advance can help ensure your delivery goes smoothly.

Delivery Information

Our drivers do their best to deliver your order smoothly, but sometimes there may be restrictions on where they can park or access your property. If you know of any delivery challenges in advance, please let us know by contacting us at customerservice@modernhometouch.co.uk.

For safety reasons, our drivers will not leave deliveries in a safe place or with a neighbour without your prior permission.

Standard deliveries are made to the communal entrance of your delivery address.

If your delivery has special requirements, such as restricted access or large/heavy items, please contact us beforehand to arrange a special delivery quote.

 After placing an order on ModernHomeTouch.co.uk, you will automatically receive an order confirmation email containing your order details.

Once your order has been dispatched, the courier will provide tracking information so you can follow your delivery every step of the way.

Delivery Information

Delivery Times:

Dispatch and delivery times may vary depending on your order. We offer next-day delivery for orders placed before 12:00 PM on UK Mainland.

Most deliveries arrive within 1 working day, although in some cases it may take 2–3 days, depending on the courier and your delivery area.

Delivery Costs:

• UK Mainland: Free on order above £99
• Other postcodes: £15

 Events Outside Our Control

We cannot be held responsible or liable for any delay or failure to fulfil our obligations under a contract if the cause is beyond our reasonable control.

This includes, but is not limited to:

• Strikes, lockouts, or other industrial action by third parties
• Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack
• War (declared or not) or preparations for war
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters
• Failure of public or private telecommunication networks
• Unavailability of rail, shipping, aircraft, motor transport, or other means of public or private transport
• Unforeseen circumstances involving carriers or drivers

In such cases, we will do our best to inform you and minimize any inconvenience, but we cannot accept liability for delays, cancellations, or other issues caused by these events.