Privacy Policy
Effective date March 11, 2026
1. Important Information
This privacy notice explains how we collect, use, and process your personal data when you use our website. This includes information you provide when placing an order, registering for an account, or interacting with our site. This policy is intended for adult users and assumes a basic understanding of data privacy.
2. Data Controller
We are the data controller for your personal information. You can contact us at:
ModernHomeTouch LTD
Spaces Units A Station View, Guildford, Surrey, GU2 4AR
customerservice@modernhometouch.co.uk
3. Information We Collect
We may collect and process the following types of personal data:
- Name, email address, phone number, and billing/shipping addresses
- Payment information (processed securely via our payment provider)
- Account login details, if you create an account
- Order history and preferences
- Communications you send to us via email or contact forms
- Website usage information via cookies and analytics tools
4. How We Use Your Data
Your personal data may be used for the following purposes:
- To process and deliver your orders
- To communicate with you regarding your orders, queries, or account
- To provide customer support
- To send marketing communications (only if you have opted in)
- To improve our website and services using analytics
- To comply with legal obligations
5. Sharing Your Data
We may share your personal data with:
- Delivery companies and couriers for order fulfilment
- Payment processors for payment handling
- IT service providers, hosting providers, and website analytics services
- Legal authorities if required by law
Third-party links: We do not sell your personal data to third parties.
6. Klarna Payments
To offer Klarna’s payment options, we share certain personal information with Klarna, such as your contact and order details. Klarna uses this information to assess your eligibility for their payment options and to tailor the options for you.
Your personal data is handled in accordance with applicable data protection laws and Klarna’s Privacy Policy. For general information about Klarna and how their services work, please visit their website.
7. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyse site usage, and support marketing efforts. You can manage or disable cookies via your browser settings.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent to marketing communications
- Request data portability
To exercise these rights, please contact us at customerservice@modernhometouch.co.uk.
10. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.